Frequently Asked Questions
Got a question about TE&RO? We've got answers — from how it works to shipping and returns.
About Product
What is TE&RO?
TE&RO is a 3-in-1 formula for hair, scalp, and body — one bottle that replaces your shampoo, conditioner, and body wash.
What's in the formula?
Aloe Vera, Glycerin, Panthenol, Jojoba Esters, Hydrolyzed Wheat Protein, and Sodium PCA — chosen to hydrate and support hair, scalp, and skin together.
Is it suitable for all hair types?
Yes, TE&RO is designed to work across hair types, helping remove buildup and excess oil while keeping hair lightweight and manageable.
Is there a difference between the men's and women's versions?
Same formula — the packaging and branding are tailored differently, but the product performs the same for everyone.
Product Usage
How do I use TE&RO?
Apply to wet hair and skin, lather, and rinse — use it as your shampoo, body wash, and conditioner in one step, or use it for just one of the three whenever you like.
Can I use it every day?
Yes, TE&RO is formulated for daily use and is gentle enough for regular routines.
Can I use it if I already have a shampoo or body wash I like?
Of course. Keep your favorite and use TE&RO for whichever step you want to simplify.
Is there a difference between the men's and women's versions?
Same formula — the packaging and branding are tailored differently, but the product performs the same for everyone.
Shipping & Delivery
Where do you ship from?
All orders ship from within the United States.
How long does shipping take?
You'll receive a tracking link once your order ships, with an estimated delivery window at checkout.
Do you ship internationally?
Currently we only ship within the US.
Returns & Refunds
What's your return policy?
Not satisfied? Reach out within the return window for a hassle-free refund — no questions asked.
How do I start a return?
Contact us at teandro.help@gmail.com and we'll walk you through the process.
Do you ship internationally?
Currently we only ship within the US.