Shipping Policy
At TE&RO LLC, we want your order to arrive safely and as quickly as possible. The following policy explains how we process and ship orders placed through our online store.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Please note that orders placed on weekends or holidays may begin processing on the next business day.
Shipping Within the United States
We currently ship orders within the United States.
Available shipping options and applicable shipping charges are displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, package size, weight, and shipping method selected.
Estimated Delivery
After an order has been shipped, delivery times depend on the shipping carrier and destination.
Estimated delivery times are provided during checkout when available. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside of TE&RO LLC's control.
Order Tracking
Once your order has been shipped, tracking information will be provided by email when available.
Customers can use the tracking number provided to monitor the progress of their shipment through the applicable carrier.
Please allow some time for tracking information to become active after the order has shipped.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at teandro.help@gmail.com.
We will do our best to assist before the order ships, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.
Lost, Damaged, or Delayed Packages
If your package is delayed, lost, or marked as delivered but cannot be located, please contact us so we can help determine the appropriate next steps.
If your order arrives damaged, please contact us promptly and include your order number and photographs of the damaged package and product.
Carrier delays are outside of TE&RO LLC's control, but we will do our best to assist you in resolving shipping-related issues.
Contact Us
If you have questions about your order or shipping, please contact us:
TE&RO LLC
Email: teandro.help@gmail.com
Phone: +1(916)-670-3185
We appreciate your business and thank you for choosing TE&RO®.