Help And Questions
Q: What makes TE&RO 3-in-1 different from other products?
A: Our formula is designed for hair, scalp, and body using high-quality, clean ingredients. It provides a deep cleanse without stripping natural oils and leaves a subtle, fresh scent that lasts.
Q: Is this product safe for all hair types?
A: Yes! Our 3-in-1 works on straight, wavy, curly, and coily hair. It’s also safe for color-treated hair.
Q: Can I use this every day?
A: Absolutely. Our balanced formula is gentle enough for daily use on both hair and skin.
Q: Is it good for sensitive scalp/skin?
A: Yes. We avoid harsh ingredients and use a mild, pH-balanced formula that’s gentle on sensitive skin and scalps.
Q: Is the scent strong?
A: No. It has a clean, subtle fresh scent designed to smell good without being overpowering.
Q: Is this product sulfate-free?
A: Yes—our formula is sulfate-free, paraben-free, and cruelty-free.
Q: Do you test on animals?
A: Never. All TE&RO products are cruelty-free.
Q: Where is this product made?
A: Our products are proudly made in the USA.
Q: How long does shipping take?
A: Orders typically ship within 1–3 business days and arrive in 3–6 business days depending on your location.
Q: Do you accept returns?
A: Yes. If you’re not satisfied, you can return the product within 30 days for a refund. See our return policy for details.
Q: Can I track my order?
A: Yes. Once your order ships, you’ll receive a tracking number via email or SMS.
Q: What sizes do you offer?
A: We currently offer 300ml and 500ml bottles.
Q: How long does one bottle last?
A: For most people, a bottle lasts 3–5 weeks depending on usage.
Q: Is the bottle recyclable?
A: Yes. Our bottles and caps are fully recyclable.